Water Does Not Wait and Neither Do We
A plumbing emergency can go from bad to serious in a short amount of time. What starts as a burst pipe or an overflowing fixture can saturate flooring, walls, and structural materials quickly, turning a plumbing repair into a water damage restoration project. A.W.E. responds to emergency plumbing calls throughout West Chicago and DuPage County around the clock because the faster the water stops, the less damage it does. Our licensed plumbers arrive prepared to assess the situation, stop the problem at its source, and get your home back under control.
The First Thing to Do in a Plumbing Emergency
Before our technician arrives, the most important step in most plumbing emergencies is shutting off the water supply to the affected area or to the home at the main shut-off if necessary. Knowing where your main shut-off valve is located before an emergency happens is one of the most practical things a homeowner can do. For most West Chicago homes it is located near the water meter, either in the basement or along an exterior wall. Turning off the water stops active damage from accumulating while you wait. From there, move valuables away from standing water if it is safe to do so and call A.W.E. We will talk you through anything else that can be done while our technician is on the way.
What Counts as a Plumbing Emergency
The most clear-cut emergencies involve active water release, including burst pipes, failed supply lines, overflowing toilets that cannot be stopped, and water heaters that are leaking from the tank itself. Sewer backups that are affecting multiple fixtures are also emergency situations, both because of the health implications and because continued use of plumbing in the home can make the situation significantly worse. Loss of all hot water in winter, a complete loss of water pressure throughout the home, and gas line issues near water heating equipment are other situations that warrant an immediate call rather than scheduling a regular appointment.
Prepared to Resolve Most Emergencies in One Visit
Our technicians stock their service vehicles with the parts and materials that cover the most common plumbing emergencies so that the majority of calls can be resolved without waiting on a parts run. Where a more involved repair or a specialized component is required, we will stabilize the situation, communicate the plan clearly, and follow through promptly. Leaving a homeowner in an ambiguous situation with an unresolved problem is not how we operate, and it never has been.
